Basics - PerformanceIN https://performancein.com/basics/ INside Performance Marketing Mon, 16 Mar 2020 11:19:57 +0000 en-US hourly 1 https://wordpress.org/?v=6.1.4 What is Paid, Earned and Owned Media? https://performancein.com/news/2017/07/31/what-paid-earned-and-owned-media/?utm_source=rss&utm_medium=rss&utm_campaign=what-paid-earned-and-owned-media Mon, 31 Jul 2017 12:08:00 +0000 http://performancein.com/news/2017/07/31/what-paid-earned-and-owned-media/ Your two-minute refresher course on performance marketing fundamentals...

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Every online presence can be separated into three distinct categories. Here’s our overview of what you might have at your disposal.

As social media and online PR play an increasingly important role for brands, the three main media types – paid, earned and owned – need to be reviewed and reevaluated on a frequent basis.

This is particularly important in today’s climate, where owned and earned media are gaining more prominence than paid, which dominated in the past. 

What is owned media?

Owned media consists of any web properties you are in full control of. These could be your websites, blogs, social media channels and even your mobile apps. 

The more owned media you have, the better your chance for a broader online presence, provided you look after and maintain each channel. Owned media is driven by your content strategy, which means it’s important to make it valuable, informative and engaging for your target audiences. 

In order to maximise the impact of your owned media, you need to promote your content and distribute it far and wide. This is where you might find paid media to be useful. 

What is paid media? 

Paid media is the advertising you pay for in order to drive traffic to your owned media. Whether you choose pay per click, display advertising, influencers, social media ads or something else, paid media provides a way to promote your content, which should lead to more exposure, reach and recognition for your brand or product. 

At PerformanceIN we produce regular articles on two of the most dominant forms of paid media: paid social and paid search.

The benefits of using paid media are the immediacy and scale this type of investment can have on your brand. It can be controlled and used as needed. A caveat is that paid media is arguably less credible than earned media…

What is earned media?

Earned media describes the non-paid publicity and exposure your brand has gained from audiences. This consists of all content and conversation around your product or brand, created outside of your owned channels.

Think mentions, shares and reviews across different platforms, which all come together to give you a boost in exposure.

Often a result of a well-managed owned and paid media strategy, earned media drives traffic and engagement for your brand, although the results are harder to measure. 

Earned media is also high in the credibility stakes, because it comes from users and unbiased parties, although a lack of control over what gets generated can also create issues when negative reactions get taken into account. 

Do I need all of these?

Individually, owned, paid and earned media are key to any content strategy. These three elements influence each other in different ways, and to truly make the most of them, it’s key to integrate two or more into your campaign.

Read more from our Basics series. 

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What is Marketing Automation? https://performancein.com/news/2017/06/01/what-marketing-automation/?utm_source=rss&utm_medium=rss&utm_campaign=what-marketing-automation Thu, 01 Jun 2017 00:00:00 +0000 http://performancein.com/news/2017/06/01/what-marketing-automation/ Your two-minute refresher course on performance marketing fundamentals...

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A subset of customer relationship management (CRM), marketing automation allows our advertisers to cut some of the repetitive legwork out of multichannel marketing processes.

Marketers can use programmes from companies such as Pardot or GetResponse to schedule and track their campaigns across channels such as email and social media.

Marketing automation programs don’t require an install like most forms of software, tending to be hosted by the provider or available on the web, and have common application in both business-to-business and business-to-consumer sales cycles.

The process

Marketing automation allows for triggered messaging as a result of designated actions being taken by a user. This results in increased efficiency and minimal human error, with the key objective resting on moving leads to become ‘sales-ready’.

Along the way, some tools allow for prospects to be ‘scored’ with a points system, based on their activities. This profile of intent is then used as a basis for targeted messaging.

For an example of marketing automation in action, we can look to e-commerce, where a retailer can target a shopper with a personalised email offering a discount based on them abandoning their shopping cart.

Applications and possibilities go well beyond this, and (perhaps ironically) tend to be limited chiefly by the amount of human resource available to administer and manage them.

Who gets what?

By now you’ll realise that it’s the relationship between data and triggers that power automated campaigns. Where things tend to go wrong is in the campaign-building process, where the wrong messages get sent to the wrong people.

Multiple link analysis can help define someone’s interest in one product over another (if users have clicked one link a number of times while ignoring another, for example), allowing for a more accurate response and the development of a lead nurturing programme.

Combining that data can also reveal rich insights about which elements of your sales and marketing process are working effectively for your specific audience, and which aren’t.

Why use it?

Aside from ultimately pushing sales, the volumes of data gleaned from users on your site and interacting with your marketing allow for better budgeting, planning, workflow, and more – everything that supports and improves the operational efficiency of the internal marketing function.

While we’ve mentioned that setting up triggers and everything else takes time and resource, in the long run, it is clear that automation allows a business to stay in touch with its customers in a way they perhaps never thought possible.

Read more from our Basics series. 

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How Does Biddable Media Work? https://performancein.com/news/2016/11/30/how-does-biddable-media-work/?utm_source=rss&utm_medium=rss&utm_campaign=how-does-biddable-media-work Wed, 30 Nov 2016 10:29:39 +0000 http://performancein.com/news/2016/11/30/how-does-biddable-media-work/ Your two-minute refresher course on performance marketing fundamentals...

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With automation taking the digital advertising industry by storm, it’s never been more important to know how the bidding system works.

What is biddable media?

Biddable media is any form of online media that is auctionable – in real time – and usually serves as the alternative to arranging and paying upfront for a tenancy or reservation. 

With the explosion of automated trading within the display marketplace and the continued growth of pay per click on search engines like Google, biddable media is big business and a cornerstone of performance marketing.

How does it work? 

In a typical transaction, media, or inventory, is traded on a per-action basis via a third-party ‘marketplace’, which may consist of multiple advertising networks working on behalf of advertisers and publishers.   

Bids are made automatically, based on live information around what buyers are willing to bid, so the whole process is virtually instantaneous. If a bid for inventory is won, the buyer’s ad will be displayed on the publisher’s site in real time. 

A key perk of using biddable media is that purchasing can be continually optimised based on the success or failure of placements. That means if a campaign is performing well, a higher bid can be placed to gain more exposure for the ad. 

Where can I access it? 

Biddable media is available within a number of online marketing channels, with a particularly strong presence in search and display advertising, although the nature of each channel means their uses are often very different.  

Google Adwords (paid search text ads) allowed some of the first examples of biddable media to enter online advertising, enabling companies to bid on keywords on a pay-per-click (PPC) payment model. 

The ranking of ads on Google’s search results page is determined by how much advertisers bid for the keywords which trigger them, and is based on the results of auctions that keywords initiate. 

Through the development of complex technology, such as demand-side platforms (DSPs, which you can read more about here), and using the same tags and conversion tracking that search uses, display is now a major area of biddable media. 

This reduces the high cost of going direct to a website to place an un-targeted ad, on a cost-per-mille (CPM) basis. Advertisers can instead place a cap on how much they are willing to pay, based on the returns generated and reported by tracking code, whether that’s impressions or click-throughs. 

The future of biddable

Biddable media is no longer exclusive to ‘traditional’ online advertising. Programmatic TV is on the rise, allowing advertisers to bid on live video inventory based on audience data gathered through device ID, cookies and IP addresses. You can read about Sky’s endeavours into this area here

Although advancements in online and data are making the process of bidding on media much more of a possibility within out-of home advertising, such as electronic billboards, the current lack of audience data, and inability to track ROI, represents a key barrier. 

Read more from our Basics series. 

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What’s the Difference Between First, Second and Third-Party Data? https://performancein.com/news/2016/11/22/whats-difference-between-first-second-and-third-party-data/?utm_source=rss&utm_medium=rss&utm_campaign=whats-difference-between-first-second-and-third-party-data Tue, 22 Nov 2016 15:09:38 +0000 http://performancein.com/news/2016/11/22/whats-difference-between-first-second-and-third-party-data/ Your two-minute refresher course on performance marketing fundamentals...

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Knowing your data has never been more important. Here’s our overview of the three forms you need to be aware of. 

Data is taking the marketing world by storm. Advertisers are demanding it, tech companies are marketing off it, and for good reason.

Building campaigns on presumptions and guesswork is becoming a less and less popular approach, with today’s marketers preferring to work off what they know about the people they’re selling to. Data from a variety of sources can be applied to marketing all the way up and down the funnel, with this categorised in three ways: first, second and third-party sources.

Let’s take a look at where you can get data to build your own campaigns.

First-party data

First-party data is by far your most cherished source of information given that it comes from within the company.

This includes information left by the people that visit your site, drop you emails, give you calls and engage with you across all of your social channels. In short, if you collect it, that’s data from a first-party source – ie yourself.

In marketing terms, a classic example of first-party data being acted on is the retargeted ads that contain images of products the user has looked at.

Well-equipped businesses will house their first-party data inside analytics, CRM and other tools, using it to power ad campaigns and generally inform what they send out to each person. 

Click here to see how Shop Direct doubled its sales by utilising its own first-party data. 

Second-party data

Second-party data is perhaps the lesser known of the three forms, mainly due to its place in the chain of importance. 

This is still owned – and technically ‘first party’ – but belonging to someone else. Think about the partners used by companies, whether they’re publishers or another party that acts on the behalf of the advertiser. Sharing this data can carry mutual benefits for each side – one supplying the audience, the other supplying the product and reward.

Second-party data also includes things you probably use everyday, like keyword search data or ‘signals’ on your customers picked up via an analytics tool.

Third-party data

If you’re getting data from a third party it’s likely that you are acquiring data from a source that collects it via a number of ways.

You may have heard rumours about some companies paying publishers to place pixels on their sites in order to glean information on the people that visit. Everything that’s collected will usually find its way into a data management platform (DMP), where the information is segmented and offered to anyone that wants a fresh list of prospects to target, invariably at a cost.

Whole businesses have been formed off the back of this model, and it’s not uncommon to see new advertisers taking to third parties in order to build their audiences quickly.

Want to see how all of this is being used? See the latest data-driven editorial.  

Read more from our Basics series. 

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What is Influencer Marketing? https://performancein.com/news/2016/11/22/what-influencer-marketing/?utm_source=rss&utm_medium=rss&utm_campaign=what-influencer-marketing Tue, 22 Nov 2016 14:35:24 +0000 http://performancein.com/news/2016/11/22/what-influencer-marketing/ Your two-minute refresher course on performance marketing fundamentals...

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Influencer marketing harnesses the influence of a certain individual on the brand’s audience to meet business goals. This type of marketing creates new opportunities for a brand to reach and engage its target audiences more directly, using well-known figures to tap into the very people they want to connect with.

The practice has come under scrutiny as a result of brands paying over the odds for plugs of their products. However, with the help of the performance model – where an action leads to payment – influencer marketing makes a great deal of sense.

Who is an influencer?

While definitions range and far and wide, generally you can summarise influencers as individuals who earn and engage audiences by producing content on a specific topic. 

Influencers can be, for instance, fashion bloggers educating their audiences via editorial, fitness advisors showcasing their body-building tips on Instagram, or beauty vloggers reviewing products on YouTube.

A good influencer takes the mantle of being a credible source of information that consumers already follow and trust. They can affect their audiences’ behaviours and buying decisions, and therefore help brands promote their messages. 

How does influencer marketing work?

According to Econsultancy, more than half of consumers (61%) read and trust reviews online when making a purchase. 

Recognising that consumers tend to trust recommendations from people they know, even if only online, brands can leverage the power of influencers in their marketing campaigns. Influencers, who have already created a bond with their audiences, can connect brands with consumers by utilising their audiences, but also the networks of the people who follow them. 

With an engaged audience on their side, influencers can drive traffic, increase social media exposure and even sell products by recommending them to their audiences or featuring them in their content. The advantage for brands is that even if consumers don’t buy the product promoted by the influencer, they are exposed to it, which might have not happened in other circumstances. 

In such a situation, the importance of the influencer is still remarkable as they become “sales facilitators”.

In return for their efforts, influencers can receive monetary rewards or free products.

How is influencer marketing measured?

The measurement system depends on the goals outlined prior to the campaign. Brands can look at numerous aspects to measure the impact of influencers, such as traffic generated, the number of social followers and brand mentions gained, or whether there have been new subscriptions to their newsletter or blog. 

Their targets might be unofficial if the brand is focused on affecting consumers’ decisions rather than the ‘final-click’ rates. Conversely, influencer marketing can be measured on conversions, using trackable links, voucher codes and correlation, measuring the time of posting against increases in, for instance, sales or installs.

Read more from our Basics series. 

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